FEKED - What a bad service ! -Resolved-
Posted: Thu Jun 20, 2019 4:40 pm
Hello Gents,
I ordered from FEKED some items, on June 11th, delivered on June, 17 th.
But, there was a mistake : ordered Doherty 507 P controls, to have 7/8 pivot (fulcrum ?).
I received P 207 instead of the 507 P oredered, and they weren't 7/8, but I think 1.1/16, or 1. 1/8.
Immediately I sent a mail to have the correct items shipped for free, and a refund money to send back the wrong one.
3 email sent, but no response...
Today I talk with an arrogant man who told me: we receive hundreds of emails every day, so it's no wonder you have not received an answer!
You have two solutions: send us the defective items, and we will send you the good ones, or put again an order, and we will refund money when we receive the defective ones !
So I am looking for 7/8 pivot controls, genuine Doherty from an other source to avoid to deal with them an other time !
Previously, I was delighted with the quality of their service : first class. What is now happening ?
Kind regards.
I ordered from FEKED some items, on June 11th, delivered on June, 17 th.
But, there was a mistake : ordered Doherty 507 P controls, to have 7/8 pivot (fulcrum ?).
I received P 207 instead of the 507 P oredered, and they weren't 7/8, but I think 1.1/16, or 1. 1/8.
Immediately I sent a mail to have the correct items shipped for free, and a refund money to send back the wrong one.
3 email sent, but no response...
Today I talk with an arrogant man who told me: we receive hundreds of emails every day, so it's no wonder you have not received an answer!
You have two solutions: send us the defective items, and we will send you the good ones, or put again an order, and we will refund money when we receive the defective ones !
So I am looking for 7/8 pivot controls, genuine Doherty from an other source to avoid to deal with them an other time !
Previously, I was delighted with the quality of their service : first class. What is now happening ?
Kind regards.